How to return a product on Flipkart: Step by step guide

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For any reason, if you are looking to return or exchange the product you brought from Flipkart, it is very simple to return it. In this guide, we are going to exactly learn how to do it in just a few simple steps.

Before going to that, here are a few things you should know before returning any product on Flipkart. The first thing, Going through the Flipkart return policy. It helps you to know

And the second thing is about the refund which is really important. Similar to the return policy Flipkart also has a dedicated page detailing its refund policy. After going through the entire document if found that on average it takes 4-5 business days to get your money back.

How to return a product on Flipkart

After going through the refund and return policy, follow the simple steps below to return products on Flipkart.

  1. Log in to Flipkart and go to your Orders tab. Tap or click on Return to create a request.
  2. Select your applicable reason of return — based on which the option of exchange, where applicable, will appear. Three options will be available:
    • Exchange: Your order will be exchanged for a new identical product of a different size or color
    • Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work).
    • Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you (See Step 6)
  3. Depending on the kind of product you wish to return, your return request may have to undergo a verification process
  4. Following verification, you will be required to confirm your decision based on the category of product ordered.
  5. Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.
  6. Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements
  7. Refund will be initiated and processed if applicable
  8. Your request will be fulfilled according to Flipkart’s returns/replacement guarantee
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